Q: 3. Jobber and Business Systems

Diaz Painting, Inc. uses Jobber and other business systems to manage customer relationships and business operations. Information submitted to or collected by Diaz Painting, Inc. may be entered into, stored in, or processed through Jobber for purposes including: Customer and contact management Estimate requests Estimates and proposals Scheduling and appointments Job and project management Customer communications Work orders and service records Invoicing Payment processing or payment-status information Project documentation Service history Business recordkeeping Jobber and other service providers may process personal information on behalf of Diaz Painting, Inc. in connection with the services they provide. These providers operate under their own privacy, security, and data-processing practices and may be subject to their own terms and policies. Diaz Painting, Inc. may also use additional software and service providers for communications, accounting, payments, website operations, document storage, scheduling, and other legitimate business purposes.

Q: 4. Telephone and Text Communications

Diaz Painting, Inc. uses Quo and other telecommunications providers to support business calls, text messaging, and customer communications. If you voluntarily provide your telephone number and consent to text communications, we may send messages related to: Estimate requests Appointment scheduling Project updates Customer-service matters Invoices Payments Follow-up communications Other service-related matters Message frequency varies. Message and data rates may apply. You may opt out of text messages at any time by replying STOP or by contacting Diaz Painting, Inc. through another reasonable method. Consent to receive text messages is not a condition of purchasing services. Mobile telephone numbers and SMS consent information are not sold or shared with third parties for their independent marketing purposes. Text messaging is also subject to the SMS Terms & Conditions contained in the Diaz Painting, Inc. Terms & Conditions . Telecommunications providers and related service providers may process telephone numbers, message content, call information, or other communications data as necessary to provide communication services to Diaz Painting, Inc., subject to their applicable privacy and security practices.

Question 1

1. Information We May Collect

Accepted Answer

Depending on how you interact with Diaz Painting, Inc., we may collect the following categories of information.

Contact Information

First and last name
Telephone number
Email address
Mailing or service address

Project Information

Property address
Residential or commercial property type
Interior or exterior painting needs
Project descriptions
Requested services
Preferred project dates or timeframes
Paint or color preferences
Measurements or other property information
Access instructions
Surface, repair, preparation, or property-condition information
Other information reasonably necessary to evaluate, schedule, document, or provide requested services

Photographs and Videos

We may collect photographs or videos provided by customers or prospective customers, as well as photographs or videos taken in connection with an estimate or project when reasonably necessary.

These materials may be used for purposes including:

Preparing or evaluating estimates
Documenting existing property or surface conditions
Scheduling and project planning
Project-management records
Quality-control documentation
Change-order documentation
Documenting repairs, preparation, or completed work
Customer-service purposes

Project photographs or videos may contain information about the property, surfaces, finishes, repairs, access areas, or other project-related conditions.

Submission or collection of project photographs does not automatically authorize Diaz Painting, Inc. to use those photographs publicly for advertising, marketing, social media, portfolio, or promotional purposes. Any promotional use may be addressed through separate authorization or consent.

Transaction and Customer Information

Estimates and quotes
Work orders
Appointments and scheduling information
Project records
Invoices
Payments and payment status
Customer communications
Service history

Payment information may be processed through third-party payment processors. Diaz Painting, Inc. may not directly store complete payment card information when payment processing is handled through third-party systems.

Communications

We may retain communications with Diaz Painting, Inc., including telephone calls, text messages, emails, website inquiries, estimate requests, appointment communications, project communications, and customer-service communications.

Website and Technical Information

When you use our website or online services, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Approximate location derived from IP address
Website interaction information
Cookies or similar technologies

Question 2

2. How We Use Information

Accepted Answer

Diaz Painting, Inc. may use personal information to:

Respond to inquiries
Prepare estimates and proposals
Schedule appointments
Coordinate projects
Provide painting and related services
Communicate about active or proposed projects
Send appointment and project reminders
Process invoices and payments
Provide customer service
Maintain customer and project records
Improve our website, services, and business operations
Prevent fraud or misuse
Maintain security
Comply with legal, regulatory, insurance, accounting, or contractual obligations
Establish, exercise, or defend legal claims

Question 3

3. Jobber and Business Systems

Accepted Answer

Diaz Painting, Inc. uses Jobber and other business systems to manage customer relationships and business operations.

Information submitted to or collected by Diaz Painting, Inc. may be entered into, stored in, or processed through Jobber for purposes including:

Customer and contact management
Estimate requests
Estimates and proposals
Scheduling and appointments
Job and project management
Customer communications
Work orders and service records
Invoicing
Payment processing or payment-status information
Project documentation
Service history
Business recordkeeping

Jobber and other service providers may process personal information on behalf of Diaz Painting, Inc. in connection with the services they provide.

These providers operate under their own privacy, security, and data-processing practices and may be subject to their own terms and policies.

Diaz Painting, Inc. may also use additional software and service providers for communications, accounting, payments, website operations, document storage, scheduling, and other legitimate business purposes.

Question 4

4. Telephone and Text Communications

Accepted Answer

Diaz Painting, Inc. uses Quo and other telecommunications providers to support business calls, text messaging, and customer communications.

If you voluntarily provide your telephone number and consent to text communications, we may send messages related to:

Estimate requests
Appointment scheduling
Project updates
Customer-service matters
Invoices
Payments
Follow-up communications
Other service-related matters

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP or by contacting Diaz Painting, Inc. through another reasonable method.

Consent to receive text messages is not a condition of purchasing services.

Mobile telephone numbers and SMS consent information are not sold or shared with third parties for their independent marketing purposes.

Text messaging is also subject to the SMS Terms & Conditions contained in the Diaz Painting, Inc. Terms & Conditions.

Telecommunications providers and related service providers may process telephone numbers, message content, call information, or other communications data as necessary to provide communication services to Diaz Painting, Inc., subject to their applicable privacy and security practices.

Question 5

5. How We May Disclose Information

Accepted Answer

Diaz Painting, Inc. may disclose personal information to vendors, contractors, professional advisers, and service providers that perform services on our behalf or support our business operations.

These providers may include:

Customer relationship management providers
Scheduling and project-management platforms
Telecommunications providers
Website hosting and website-service providers
Email providers
Payment processors
Accounting and bookkeeping providers
Insurance providers
Cloud storage and document-management providers
Marketing and analytics providers
Information-technology and security providers
Professional advisers, including attorneys, accountants, and consultants

These providers may receive or process information only as reasonably necessary to provide services to Diaz Painting, Inc., support our business operations, comply with applicable law, or as otherwise permitted under their agreements and applicable privacy requirements.

We may also disclose information when reasonably necessary to:

Comply with applicable federal, state, or local law
Respond to subpoenas, court orders, or other lawful legal process
Protect the rights, property, or safety of Diaz Painting, Inc.
Protect customers, employees, service providers, or others
Detect, investigate, or prevent fraud, misuse, security incidents, or unlawful activity
Enforce or protect contractual or legal rights
Respond to insurance, regulatory, or professional-adviser requirements
Complete or evaluate a merger, acquisition, sale, financing, restructuring, transfer of assets, or other business transaction

Diaz Painting, Inc. does not authorize service providers to use customer information for purposes unrelated to the services they provide to us, except as otherwise permitted by applicable law or their independent relationship with the individual.

Question 6

6. Sale and Sharing of Personal Information

Accepted Answer

Diaz Painting, Inc. does not sell personal information for monetary consideration.

We also do not sell or share mobile telephone numbers or SMS consent information with third parties for their independent marketing purposes.

Certain website analytics, advertising technologies, cookies, or similar tools may involve disclosures of information that could be treated as a “sale” or “sharing” under applicable privacy laws, depending on how those technologies are configured and used.

Where required by applicable law, Diaz Painting, Inc. will provide applicable privacy rights or choices regarding such activities.

Service providers that process information on behalf of Diaz Painting, Inc. may receive information as reasonably necessary to provide services to us. These service-provider disclosures are not intended to constitute a sale of personal information.

If our data practices materially change, this Privacy Policy will be updated accordingly.

Question 7

7. Cookies and Analytics

Accepted Answer

Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors use the website, measure performance, improve functionality, and support business operations.

Depending on the website platform and services in use, cookies or similar technologies may collect information such as:

IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Time spent on pages
Website interactions
Approximate location derived from IP address

Diaz Painting, Inc. may use website hosting providers, analytics providers, advertising services, or other third-party technologies that place or access cookies or similar technologies according to their own privacy practices.

Some of these technologies may involve disclosures that are treated as a “sale” or “sharing” of personal information under applicable privacy laws, depending on how the technology is configured and used.

Where required by applicable law, Diaz Painting, Inc. will provide applicable privacy choices or controls.

You may also be able to control or delete cookies through your browser settings or other available website privacy controls. Disabling certain cookies may affect the functionality or performance of the website.

Question 8

8. Data Retention

Accepted Answer

Diaz Painting, Inc. retains personal information for as long as reasonably necessary to support the purposes for which the information was collected and to meet legitimate business, contractual, accounting, insurance, tax, regulatory, and legal requirements.

Depending on the type of information and the circumstances, retained records may include:

Customer and contact information
Estimates and proposals
Project records
Scheduling and appointment information
Work orders
Invoices and payment records
Customer communications
Photographs and project documentation
Change-order records
Service history
Warranty-related information
Accounting and business records

Retention periods may vary based on the nature of the information, the services provided, applicable recordkeeping requirements, contractual obligations, potential disputes or claims, and other legitimate business needs.

Diaz Painting, Inc. may retain certain information for a longer period when required or permitted by applicable law, when necessary to establish, exercise, or defend legal claims, or when reasonably necessary to protect our business or customers.

When personal information is no longer reasonably necessary for the purposes for which it was retained, Diaz Painting, Inc. may delete, destroy, anonymize, or otherwise dispose of the information in accordance with applicable practices and requirements.

Question 9

9. Information Security

Accepted Answer

Diaz Painting, Inc. uses reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, telecommunications system, electronic transmission, or information-storage system can be guaranteed to be completely secure.

Question 10

10. California Privacy

Accepted Answer

California residents may have privacy rights under applicable California law.

The specific rights available to an individual depend on the privacy laws that apply to Diaz Painting, Inc., the type of personal information involved, and the circumstances of the request.

Where required by applicable law, eligible California residents may have rights concerning:

Access to certain personal information we maintain
Information about categories of personal information collected or disclosed
Correction of inaccurate personal information
Deletion of certain personal information
Opting out of certain sales or sharing of personal information, where applicable
Limiting certain uses of sensitive personal information, where applicable
Receiving information about applicable privacy practices
Exercising applicable privacy rights without unlawful discrimination

Not every right applies in every circumstance, and certain information may be exempt from a request or may need to be retained for legal, contractual, accounting, security, or other permitted purposes.

Diaz Painting, Inc. will review and process valid privacy requests in accordance with applicable legal requirements.

We may need to verify your identity before completing certain requests. Verification helps protect personal information from unauthorized access, disclosure, alteration, or deletion.

Where permitted by applicable law, an authorized agent may submit a request on behalf of an individual. Additional verification or documentation may be required before we process an authorized-agent request.

Privacy requests may be submitted using the contact information provided in the Contact Us section of this Privacy Policy.

Question 11

11. Children’s Privacy

Accepted Answer

Our website and services are intended for adults seeking residential or commercial painting services and are not directed toward children.

We do not knowingly collect personal information directly from children through our website for the purpose of providing painting services.

Question 12

12. Third-Party Websites and Services

Accepted Answer

Our website, communications, and business operations may include links to or integrations with third-party websites, platforms, applications, or services.

These may include providers used for:

Customer relationship management
Scheduling
Telecommunications
Payment processing
Website hosting
Email
Mapping and location services
Social media
Analytics
Accounting
Cloud storage
Other business operations

Third-party services operate independently from Diaz Painting, Inc. and may collect, use, retain, or disclose information according to their own privacy policies, terms, and security practices.

Diaz Painting, Inc. does not control the privacy practices, content, availability, or security of independent third-party websites or services and is not responsible for their practices except to the extent required by applicable law.

We encourage you to review the privacy policies and terms of any third-party services you choose to use or access.

This Privacy Policy applies to information handled by Diaz Painting, Inc. and does not replace the privacy policies of independent third parties.

Question 13

13. Changes to This Privacy Policy

Accepted Answer

Diaz Painting, Inc. may update this Privacy Policy periodically to reflect changes in our website, services, technology, business systems, communications practices, vendors, or legal requirements.

When we make material changes, we may update the Effective Date shown at the top of this Privacy Policy and may provide additional notice when required by applicable law.

The version posted on our website will be the current version unless otherwise stated.

We encourage you to review this Privacy Policy periodically so you remain informed about how Diaz Painting, Inc. handles personal information.

Question 14

14. Contact Us

Accepted Answer

Questions, concerns, or requests regarding this Privacy Policy or the handling of personal information may be directed to:

Diaz Painting, Inc.

9431 Haven Ave, ste 100 Rancho Cucamonga, CA 91730

Phone: 1-833-60-PAINT

Email: admin@diazpaintingca.com

Please provide enough information for us to understand and respond to your request. We may request additional information when reasonably necessary to verify your identity, locate relevant records, or process a privacy request in accordance with applicable law.

Diaz Painting, Inc. will review privacy-related inquiries and valid requests and respond as required by applicable law.

Your use of our website, communications, and services may also be subject to the Diaz Painting, Inc. Terms & Conditions and, where applicable, our SMS Terms & Conditions.

Privacy Policy

Effective Date: September 25, 2026

Privacy Policy Details